Terms of Service

Last Updated: September 15, 2026

Welcome to Pryvo. These Terms of Service establish the rules and conditions governing your access to and use of the Pryvo website, including purchases made through our online store.

By visiting our website, placing an order, or otherwise using our services, you agree to comply with these Terms. If you do not agree with them, please do not use the website.

1. Using the Pryvo Website

You may use the Pryvo website only for lawful purposes and in accordance with these Terms.

You agree not to use the website in a way that could:

Violate applicable laws or regulations;
Interfere with the operation or security of the website;
Attempt to gain unauthorized access to systems or accounts;
Introduce malicious software or harmful code;
Misrepresent your identity or information;
Abuse promotional offers or purchasing systems;
Disrupt the experience of other customers.

Pryvo may restrict or terminate access where we reasonably believe the website is being misused.

2. Eligibility

By using Pryvo, you represent that you are legally capable of entering into a binding agreement under the laws applicable to you.

If you are using the website on behalf of another person or organization, you represent that you have the necessary authority to accept these Terms on their behalf.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, measurements, and other information displayed on our website are useful and accurate.

However, minor variations may occur due to:

Screen or device settings;
Manufacturing differences;
Product updates;
Packaging changes;
Photography and lighting conditions.

The actual product received may therefore differ slightly in appearance from images displayed online.

4. Product Availability

Products displayed on the Pryvo website are subject to availability.

We may modify, discontinue, limit, or temporarily suspend the availability of a product without prior notice.

If an item becomes unavailable after an order has been submitted, Pryvo may contact the customer regarding the affected order or cancel the unavailable portion and issue any applicable refund.

5. Prices and Promotions

Prices shown on the website are subject to change.

Unless expressly stated otherwise, applicable taxes, shipping charges, and other fees may be calculated separately during checkout.

Promotional offers may have additional terms, expiration dates, quantity restrictions, or eligibility requirements.

Pryvo reserves the right to correct obvious pricing or promotional errors. If an order is affected by a material error, we may contact the customer before fulfillment or cancel the affected order and provide an appropriate refund.

6. Placing an Order

When you submit an order, you are making a request to purchase the selected products under the applicable checkout conditions.

An order confirmation indicates that we have received your order information. It does not necessarily guarantee that the order will ultimately be fulfilled.

Pryvo may decline or cancel an order in circumstances such as:

Product unavailability;
Suspected fraudulent activity;
Payment problems;
Incorrect pricing or product information;
Unusual purchasing activity;
Shipping restrictions;
Other legitimate operational or legal reasons.

If an order is cancelled after payment has been received, any applicable refund will generally be issued to the original payment method.

7. Customer Information

You are responsible for providing accurate and complete information when placing an order.

This may include your name, billing information, shipping address, telephone number, and other information necessary to complete the transaction.

Pryvo is not responsible for delays, failed deliveries, or additional costs caused by incorrect or incomplete information supplied by the customer.

8. Payment

Payments are processed through the payment methods and payment providers made available during checkout.

By submitting payment information, you represent that you are authorized to use the selected payment method.

Pryvo may use third-party payment providers to authorize and process transactions. Payment providers may apply their own terms and privacy practices.

An order may remain unfulfilled if payment authorization fails, is reversed, or cannot be successfully completed.

9. Order Verification

For security and fraud-prevention purposes, Pryvo may review certain transactions before fulfillment.

We may request additional information when reasonably necessary to verify an order or payment.

If the requested verification cannot be completed, Pryvo may cancel the transaction where permitted by applicable law.

10. Shipping and Delivery

Pryvo will arrange shipment according to the delivery option available for the relevant order.

Delivery estimates are provided as guidance and may be affected by factors outside our direct control, including carrier delays, customs processing, severe weather, incorrect addresses, public holidays, and other logistical circumstances.

For additional information, please refer to the Pryvo Shipping Policy.

11. Returns, Exchanges, and Refunds

Returns, exchanges, cancellations, and refunds are handled according to the policies published by Pryvo.

These include our:

Refund Policy;
Return and Exchange Policy;
Shipping Policy.

Nothing in those policies or these Terms is intended to remove mandatory consumer protections applicable to your purchase.

12. Website Content

The content available through Pryvo may include text, graphics, photographs, logos, product information, layouts, videos, designs, software, and other materials.

Unless otherwise indicated, this content is owned by or licensed to Pryvo and may be protected by intellectual property laws.

You may access and use website content for personal, non-commercial purposes associated with using the Pryvo website.

You may not reproduce, distribute, modify, sell, publish, or commercially exploit website content without appropriate authorization.

13. Intellectual Property

The Pryvo name, branding, visual identity, website design, original materials, and other proprietary content may be protected by applicable intellectual property rights.

Nothing in these Terms grants you ownership of Pryvo's intellectual property.

Unauthorized use of protected materials may violate applicable laws.

14. Third-Party Services

Pryvo may rely on external providers for certain functions, including:

Payment processing;
Shipping;
Analytics;
Website hosting;
Customer communications;
Fraud prevention;
Advertising and marketing.

These third parties may operate under their own terms and policies.

Pryvo is not responsible for the independent policies or practices of third-party services that are outside our control.

15. External Links

The website may occasionally contain links to external websites or resources.

Such links may be provided for convenience or informational purposes. Pryvo does not necessarily endorse or control the content, availability, security, or practices of external websites.

Visiting a third-party website is at your own discretion and subject to that website's terms and policies.

16. Customer Communications

When you provide contact information to Pryvo, we may use it to communicate with you regarding:

Orders;
Payments;
Shipping;
Returns;
Refunds;
Customer service matters;
Account or security issues;
Other transactions or services you have requested.

Where permitted, we may also send promotional communications. You can generally opt out of marketing communications while continuing to receive essential transaction-related messages.